say hello

From the first meeting in the hotel with the guest (I prefer to call him a guest instead of a client!) a magic is created that matters until his departure from the hotel or restaurant.

„Hello, welcome”

„Hello, welcome” is the first love statement that the tourist worker makes to the guest. The joy of the guest is that the interaction of the waiter or the receptionist with him is correct from the beginning, in the phase in which the first impression is formed. „We are glad to see you again” or „We are glad you are our guest” are the addresses that follow in the relationship with our guest. The distance traveled between „welcome” to „thank you, we expect you to come back” means REVPAC in specific indicators.

The hotel needs to be careful about what the guest does during his stay, what he consumes, how much he consume and how satisfied he is with the services he asks, receives and pays. The value of the consumption during the stay is an important indicator of measuring the capacity of the hotel – restaurant to act in the direction of the guests’ satisfaction. If the services consumed have a consistent value, it means that the degree of involvement of the team is high. We all know, from personal experiences on holidays at least, that every payment made to a received service counts on the emotion we live in, and on the decision we make regarding the second visit that we can do in that place .

The guest knows very clearly whether or not he likes the service, he knows just as well if he returns. The problem is whether the employee of the hotel or the restaurant (applies to other forms of accommodation) cares, gets involved and is careful to offer guests quality services so as to bring their satisfaction and make them return to that location.

The employee training is now a focus for management, which needs to take it seriously on a permanent basis.
In this equation, the education of the employee who brings it to the firm undoubtedly appears. In the hospitality industry, it is imperative that employees have a customer-oriented attitude, have common sense expertise, focus their actions ahead of the subjective and useless of the firm.